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Payment Policy

Accepted payment methods, when you are charged, security, failed payments, and refunds.

On this page
  1. In one sentence
  2. What we promise / What we need from you
  3. The checklist: how payment works
  4. Accepted payment methods
  5. Currency
  6. Security
  7. Edge cases

In one sentence

We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, and Google Pay — you are charged at order placement, in U.S. dollars, through Shopify's secure checkout, and we never see or store your full card number.

What we promise / What we need from you

What we promise

  • Checkout through Shopify's secure, encrypted checkout pages.
  • We never see or store your full card number, CVV, or bank login.
  • No payment taken for items we cannot fulfill — cancelled and refunded in full.
  • Refunds to the original payment method only, with the timing stated in the relevant policy.
  • Shipping is free, so the only charge is the item price plus any taxes calculated at checkout.

What we need from you

  • Payment details that match your bank's records — especially the billing address.
  • Your order number in any message about a payment, plus the date and amount of the charge.
  • Never send card details by email, text, or phone — to us or to anyone claiming to be us. We will never ask for them.

The checklist: how payment works

  1. You add items to your cart on this site. This site never collects card details.
  2. You continue to secure checkout on Shopify by clicking the checkout button. You leave this site and land on Shopify's secure checkout page.
  3. You enter payment details there — or use a wallet such as Shop Pay, PayPal, Apple Pay, or Google Pay.
  4. You are charged at order placement — when you complete checkout, not when the parcel ships. Your statement shows a charge from the store through Shopify's checkout.
  5. We receive confirmation that the payment succeeded, and we begin processing your order (1–2 business days).

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • PayPal
  • Apple Pay
  • Google Pay

If a method is listed here, we accept it. If a method is not listed, we do not accept it — we do not take payment by check, money order, bank transfer, cash on delivery, or gift cards.

Currency

All prices on this site are in U.S. dollars (USD). If you pay with a card or wallet denominated in another currency, your bank or payment provider may convert the amount and may charge a conversion fee. That conversion and any fee are set by your bank, not by us.

Security

Checkout runs over encrypted connections on Shopify's platform. We never see or store your full card number, CVV, or bank login. If you receive a message asking you to send card details by email, text, or phone — to us or to anyone claiming to be us — do not send them. We will never ask for them.

Edge cases

Failed or declined payments

If your payment is declined, your order is not placed and nothing is charged. Common causes are a mistyped card number, an expired card, a billing address that does not match your bank's records, or a bank declining the transaction. Check the details with your bank, correct them, and try again — or use another method from the list above. We do not hold items while a payment is being sorted out; if the item is still in stock when you retry, the order will go through.

If we cannot fulfill your order

If we cannot fulfill part or all of your order — an item is unavailable, a payment cannot be verified, or an address cannot be delivered to — we cancel the affected part and refund you in full for anything we do not ship. No payment is taken for items we cannot fulfill.

Refunds

Refunds go to the original payment method only — the same card, wallet, or PayPal account used for the order. We cannot redirect a refund to a different card, account, or person. Refund timing depends on the reason: returns follow the Returns & Refunds Policy (released 7–10 business days after return acceptance), and cancellations before shipment are refunded in full as soon as the cancellation is processed. Your bank or card issuer may take a few additional days to post any refund.

Questions about a payment

Email business@thrivet.store with your order number, or call +1 (555) 0122-7798. For questions about a charge on your statement, include the date and amount — we will look it up and explain it.

Effective date: October 14, 2026.