Warranty & Defect Cover

In one sentence

We do not claim manufacturer warranties — instead, our own defect cover runs 60 days from delivery: if an item shows a defect in materials or workmanship under normal use, we repair it, replace it, or refund you — at our choice.

What we promise / What we need from you

The checklist: how to make a claim

1. Email us within 60 days of delivery at business@thrivet.store with your order number, a description of the problem, and photos showing the defect.
2. We reply within 2 business days with a decision: accepted (repair, replace, or refund) or declined, with reasons.
3. If we need the item back, we send a prepaid return label. Do not send anything until we ask you to.
4. Replacement or refund follows the same shipping and refund terms as any order: free shipping for replacements, refunds to the original payment method.
5. If we repair, we tell you honestly how long the repair will take before you send anything, and you can choose replacement or refund instead if you prefer.

What the defect cover includes

• Defects in materials — fabric that tears along a seam under normal use, a bin that cracks without impact, hardware that arrives broken.
• Defects in workmanship — stitching that comes undone, a zipper that fails, a handle that detaches at the join, a divider that will not hold.
• 60 days from delivery — the clock runs from the carrier's delivery date, not the order date.
• Repair, replacement, or refund — at our choice, and we explain which one and why.

What the defect cover does not include

The cover is for defects — not for damage. It does not include:

• Misuse — overloading a bin past its seams, using a fabric organizer as a step stool, hanging more weight than the listed guidance allows.
• Accidents — drops, snags, spills, or damage from a fall.
• Normal wear — gradual fading, pilling, or softening of fabric from regular use.
• Fading from sunlight or repeated washing.
• Unauthorized modifications — cut straps, added hardware, or repairs done by anyone else.
• Improper cleaning — bleach, high-heat drying, or harsh chemicals used against the care guidance.

If we decline a claim, we tell you why, with reference to the photos you sent. You can still use the 30-day return window if the item is within it and in resalable condition — but a defect claim and a change-of-mind return are different paths, and the defect cover is the one that applies to genuine defects after the return window closes.

How this fits with your other rights

The 60-day defect cover sits alongside the 30-day returns policy: if you are inside 30 days of delivery and the item is unused and in resalable condition, you can simply return it. If a defect appears after day 30 but inside day 60, the defect cover is the path. Nothing in this policy limits your statutory rights under applicable law.

Questions about a defect

Email business@thrivet.store with your order number and photos, or call +1 (555) 0122-7798.

Effective date: October 14, 2026.