Shipping Policy

In one sentence

Shipping is free on every U.S. order — no minimum, no code — with FedEx Home Delivery, processed in 1–2 business days and delivered in 2–5 business days in the contiguous U.S., with tracking emailed at label creation.

What we promise / What we need from you

The checklist: from order to delivery

1. Order. You check out through Shopify's secure checkout. Your confirmation email is a receipt for the order — it lists the items, the delivery address, and the order number. Keep that number.
2. Processing (1–2 business days). We pick, check, and pack your items. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
3. Label + tracking email. When the label is created, you get an email with the tracking number and a link to follow the parcel. This is the moment your parcel officially exists in the carrier's system.
4. Carrier pickup. FedEx collects the parcel from us, usually the same day the label is created.
5. Transit scans (2–5 business days, contiguous U.S.). The tracking page updates at each hub: picked up, in transit, out for delivery.
6. Delivery. The parcel is delivered to the address on the order. FedEx Home Delivery runs Tuesday–Saturday for residential addresses.
7. Check the parcel. Open it promptly. If anything is damaged, photograph the box, the packaging, and the item, and email us within 14 days (see Edge cases below).

Delivery timeline

Stage	Typical timing	What you receive
Order confirmation	Within minutes	Email with order number and order details
Processing	1–2 business days	Nothing yet — we are packing
Label created	End of processing	Tracking email with carrier link
Transit (contiguous U.S.)	2–5 business days	Tracking scans at each hub
Delivery	End of transit	Parcel at your door

Where we ship — and how

Contiguous United States: FedEx Home Delivery, free, 2–5 business days of transit after 1–2 business days of processing. FedEx Home Delivery is our carrier for home goods because it is built for residential delivery — Tuesday–Saturday service, full tracking, and delivery to the door.

PO Box, APO, FPO, and U.S. territory addresses: FedEx Home Delivery cannot deliver to these addresses, so those orders ship with USPS Ground Advantage instead — still free. Transit may run longer than the standard 2–5 business days, and tracking updates follow USPS's scanning schedule.

International: We do not ship outside the United States at launch. If that changes, this policy will be updated before any international order can be placed.

Edge cases

Address changes

If you catch a mistake, email us at business@thrivet.store within 12 hours of ordering with your order number and the corrected address, and we will try to update it before the label is created. After the label is created we cannot reroute the parcel — the address on the label is the address the carrier will deliver to. If a parcel goes to an old address, contact us and we will help you trace it, but we cannot guarantee recovery once it is in the carrier's hands.

Damaged in transit

Open your parcel promptly when it arrives. If the box is crushed, torn, or punctured, or the item inside is damaged, photograph the outer box, the inner packaging, and the item itself, and email the photos to us within 14 days of delivery. Keep the original packaging until we tell you otherwise — the carrier may ask for it. We will replace the item or refund you in full, your choice, and we will cover the return of the damaged item if we ask you to send it back.

Lost packages

If your tracking page shows no movement for 5 business days, email us with your order number. We will open a carrier trace with FedEx (or USPS for PO Box / APO / FPO / territory orders). If the trace confirms the parcel is lost, we will reship your order or refund you in full — your choice. We do not make you wait out the carrier's full investigation window before offering the replacement or refund; once the trace is open and the parcel has shown no movement for 5 business days, we act.

Tracking says delivered, but you cannot find the parcel

Check with household members, neighbors, and your building's leasing office or mailroom first, then email us. We will help you trace it with the carrier. We are not able to replace or refund parcels that tracking shows as delivered to the correct address until the carrier has had a chance to investigate.

Delivery attempts

FedEx follows its standard delivery-attempt process. If a delivery is missed, the carrier leaves a notice with options to reschedule or pick up the parcel.

Weather and carrier delays

Storms, wildfires, and carrier network disruptions can add days to a delivery. Those delays are outside our control, but they are not outside our attention: if your parcel stalls, email us and we will check the tracking, contact the carrier where we can, and keep you posted until it moves again. We will not charge you for a delay, and a delay never shortens your 30-day return window, which runs from the delivery date.

What shipping does not include

We ship products to your door. We do not offer installation, assembly, or in-person delivery services, and we do not deliver on a scheduled appointment basis. Bulky-item freight is not used — every Thrivet product ships as a standard parcel.

Questions about an order

Email business@thrivet.store with your order number, or call +1 (555) 0122-7798. We aim to reply within two business days; messages about a parcel that appears lost or damaged get priority.

Effective date: October 14, 2026. This policy is written to meet Google Merchant Center requirements for shipping transparency: the shipping cost (free), carrier, processing time, and transit time stated here match what is shown on product pages and in the product feed.